Support Center
Get help with TensorCortex products and services. Our team is here to support your success.
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Email Support
Get help from our support team via email. Average response time: 4-6 hours.
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Priority ticket system for Enterprise customers with SLA guarantees and dedicated support.
Submit Enterprise Ticket →Documentation
Browse our comprehensive guides and API documentation for self-service help.
View DocumentationFrequently Asked Questions
How do I get started with TensorCortex?
Simply sign up, create an API key from your dashboard, and replace your existing provider URL with TensorCortex. No code changes required - just update your base URL to start getting monitoring, cost tracking, and smart routing.
Which AI providers do you support?
We support all major providers including OpenAI, Anthropic, Google AI, xAI, Mistral, and Meta. You can access 100+ models through a unified API without managing multiple integrations.
How does monitoring and observability work?
Every request through TensorCortex is automatically tracked with detailed metrics including cost, latency, token usage, and AI agent behavior. View everything in real-time from your dashboard with no additional setup.
What is your data retention and privacy policy?
We maintain strict data isolation and never use your data to train models. Request logs are retained for 30 days for monitoring purposes, then automatically deleted. See our Privacy Policy for complete details.
Can I use TensorCortex with my existing code?
Yes! TensorCortex is fully compatible with OpenAI SDK and other standard AI libraries. Just update your base URL - your existing code continues to work without any modifications.
Do you offer enterprise features?
Enterprise plans include dedicated support, custom SLAs, team collaboration features, advanced security controls, and volume discounts. Contact our sales team to discuss your specific requirements.
Support Hours
Standard Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Enterprise Support
24/7 availability for critical issues
Dedicated Slack channel
1-hour response time SLA
Need Immediate Help?
For urgent issues affecting production systems, contact our support team.